Coolwhip Campers Privacy Policy

Welcome to the Coolwhip Campers Privacy Policy. We value your trust and are committed to protecting your personal data. This policy outlines how we handle information when you visit coolwhipcampers.co.uk or book a campervan rental with us.

Who we are

Our website address is: https://coolwhipcampers.co.uk. As a premier provider of campervan experiences, this Coolwhip Campers Privacy Policy ensures your data is handled with care and transparency.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public.

Media and Image Security

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that content.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What we collect and store for Rentals

While you visit our site, we’ll track products you’ve viewed and use your IP address to estimate taxes. When you purchase or book from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and payment details. We use this information to:

  • Send you information about your account and order

  • Respond to your requests, including refunds and complaints

  • Process payments and prevent fraud

  • Comply with legal obligations such as calculating taxes

Payments and Security

We use Stripe as our payment gateway to ensure your transactions are secure. You can learn more about Stripe’s privacy policy here. We generally store information about you for as long as we need the information for the purposes for which we collect and use it.

Contact Us

If you have questions regarding the Coolwhip Campers Privacy Policy, please contact our team via our homepage.